Please Call 1-866-924-4268 or 1-805-484-2000 (International Customers) to request a Return Authorization (RA) within 48 hours of delivery date. We cannot accept returned merchandise without an RA. You must return items within 15 days of receiving your RA or the return will be refused. The items will be inspected for appropriate resale (not used/washed, manufacturer tags, in the original packaging, etc) before being approved by our returns department for refund or exchange. RA requests after 30 days of ship date are at our discretion.
The following items are NOT returnable:
- Personalized items (Ex. custom graphics, custom wheels, custom jerseys with printing)
- Items that are used, missing tags or original packaging
- Opened or used electronic items
- OEM Parts & OEM Accessories ordered using our microfiche
- Gift Cards/E-Gift Cards
- 2013 Model and older Riding Apparel and Gear
- Clearance Items
Refunds will be processed in the original form of payment. Refunds usually take 7-10 business days from the time we receive and approve your return. For merchandise purchased with a Motocrossgiant gift card as the sole payment method, we will refund the balance due to you back to the same card or we will issue you a new gift card. Shipping and handling fees are non-refundable.
The following items are eligible for refunds:
Note: All Casual Apparel and Accessories, and 2014 Model Riding Apparel and Gear are only eligible for exchange or store credit only.
- Current 2015 Model Riding Apparel and Gear in appropriate resale condition
- Aftermarket Hard Parts and Accessories in there original packaging, new condition (Non-OEM or Clearance)
Call 1-866-924-4268 to request a Return Authorization (RA) and inform the representative that authorizes your return what Color/Size you would like in exchange. Return the items with a copy of your invoice and list the Sizes and/or Colors you would like in exchange on the invoice. A shipping fee of
$5.99 to $13.99 will be charged to send the new items back to addresses within the continental United States. RA requests after 30 days of ship date are at our discretion.
Packages being shipped outside of the US will be charged the appropriate fee for the shipping method used. Please allow up to 5 business days for exchanges to be processed after receipt of your return.