An item is missing from my shipment.
First, check the tracking information on your order and make sure that you've received a box for each tracking number. If you have all the boxes, but still can't find the item, search through the pack |
Has my order shipped?
Click the " My Account " link at the top right hand side of our site to check your orders status. |
How do I change quantities or cancel an item in my order?
Click the " My Account " link at the top right hand side of our site to view orders you have placed. Then click the " Change quantities / cancel orders " link to find and edit your order. Please note |
How do I edit my account information?
Click the " My Account " link at the top right hand side of our site to edit your account information. |
How do I track my order?
Click the " My Account " link at the top right hand side of our site to track your order. |
I forgot my password.
Click the " My Account " link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your |
I need a copy of my receipt/invoice.
Click the " My Account / Order Status " link at the top right hand side of our site to print invoices. |
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. |
When will my credit card be charged?
Your credit card will be charged within 24-48 hours after the order is placed and availability of ordered item(s) is confirmed. |
